Cancellation & Refund Policy
LowKey (lowkey.talk) is a proprietary product owned, operated, and billed by Haptix Solutions Private Limited. This policy sets out our terms regarding purchases of in-app coins, avatar frames, digital items, and billing disputes.
Transparent Billing & Refund Policy
All purchases on LowKey (including Coin Packs and virtual goods) are one-time payments processed securely via encrypted payment gateways (Razorpay, Apple StoreKit, Google Play Billing) under our registered entity Haptix Solutions Private Limited. Digital coins are virtual goods delivered immediately to your account wallet and are non-refundable once credited. By proceeding with any purchase, you agree to our Terms and this Refund Policy.
01.Nature of Virtual Goods, Instant Delivery & Non-Refundability
When you purchase a coin pack on LowKey, coins are virtual goods delivered immediately to your account wallet as soon as payment is confirmed by your bank, UPI provider, Apple App Store, or Google Play.
Because digital coins are virtual goods delivered and made accessible immediately upon transaction authorization, all digital coin purchases are final and non-refundable once credited to your account wallet. LowKey coins are closed-loop virtual goods with no cash surrender value and cannot be redeemed for fiat currency.
In accordance with Apple App Store, Google Play, and payment provider policies, in the event any payment reversal, unauthorized dispute, or chargeback occurs through your bank or payment provider, coins credited from that transaction will be debited from your wallet balance or recorded as debt (negative balance) if already spent on avatar frames, gifts, or profile unlocks.
02.Limited Exceptions (Technical & Delivery Failures)
Haptix Solutions Private Limited is committed to fair customer treatment. While credited coins are non-refundable once added to your wallet, full refunds are issued under the following verified technical failure conditions:
Your bank account or UPI was debited, but due to a gateway or network timeout, coins were not credited to your LowKey wallet balance within 24 hours.
Your bank or card processor charged duplicate amounts for a single order due to a payment gateway retry or timeout.
Verified fraudulent usage reported within 48 hours of transaction before the coins have been consumed, spent, or transferred.
Inability to use purchased digital cosmetic frames due to persistent platform failure confirmed unresolvable by our technical team.
03.Cancellation Timeline & Processing
To request a cancellation or refund:
- Contact our Billing Support team at support@haptix.in or support@lowkey.talk within 7 days of transaction.
- Provide your registered LowKey email, Payment ID (e.g.
pay_...), Order ID, and bank/UPI transaction screenshot. - Once verified, approved refunds are initiated through Razorpay to your original payment method (Bank / UPI / Card) within 5 to 7 business days as per banking network standards.
04.Inquiries & Escalations
Haptix Solutions Private Limited (LowKey Billing)
Email: support@haptix.in / billing@lowkey.talk
Operating Entity: Haptix Solutions Private Limited, India