Contact Us & Grievance Redressal
LowKey (lowkey.talk) is a proprietary product developed, operated, and billed by Haptix Solutions Private Limited.
For account inquiries, coin purchase support, or app troubleshooting:
LowKey is operated under the registered Indian private limited entity:
Grievance Officer (Rule 3(2) of IT Rules, 2021)
In accordance with the Information Technology Act, 2000 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are provided below:
Entity: Haptix Solutions Private Limited
Grievance Email: grievance@haptix.in / legal@lowkey.talk
Response Time: Acknowledgment within 24 hours; resolution within 15 days.
Business Hours
Our engineering, trust & safety, and billing support teams are active Monday to Friday from 9:30 AM to 6:30 PM IST. Urgent server status reports and account security issues are monitored 24/7.