Community & Safety

Community Guidelines

How we keep LowKey a welcoming, respectful, and safe space for language learners worldwide.

Our Mission

LowKey exists to empower anyone in the world to practice speaking foreign languages with confidence. Speaking a new language takes vulnerability. We are committed to fostering a supportive, encouraging, and respectful environment where learners of all levels feel safe practicing aloud.

1. Be Kind, Patient & Encouraging

Language learners make mistakes—it is an essential part of learning. Never mock, belittle, or demean someone for their pronunciation, accent, grammar, or proficiency level. Provide constructive, kind feedback only when asked.

2. Prohibited Behaviors (Zero Tolerance)

Violations of the following rules will result in immediate suspension or permanent bans:

Hate Speech & Harassment: We do not tolerate slurs, discrimination, insults, or threats based on race, ethnicity, religion, nationality, gender, sexual orientation, disability, or age.
Sexual Harassment & Inappropriate Advances: LowKey is for language learning and respectful conversation—not dating or sexual solicitations. Do not ask for romantic contact or send unsolicited explicit messages.
Disruptive Trolling & Screaming: Intentionally joining rooms to scream, play loud audio/music, derail conversations, or mock learners is strictly prohibited.
Commercial Solicitations & Spam: Do not promote paid courses, products, cryptocurrencies, or send unsolicited commercial links.
Doxxing & Privacy Invasions:Never share another member's real-world private contact information, address, or social accounts without their explicit permission.

3. Tools to Protect Yourself

You have continuous control over your experience on LowKey:

  • Block User:Tap any speaker or user profile and select “Block User”. Once blocked, you will never see their chat messages, their voice will be muted for you, and they cannot contact you.
  • Report Abusive Content: Tap the Flag/Report icon on any room, chat bubble, or user profile. Select the appropriate reason. Our human moderation queue reviews flags promptly.
  • Mute Yourself: Keep full control of your microphone by using the mute toggle when not actively speaking.

4. Moderation & Enforcement

When a report is received, our safety team investigates context, chat logs, and account history:

  • First offense (minor): Official warning and temporary 24-hour mute.
  • Severe or repeated offense: 72-hour suspension or permanent ban across all associated credentials.
  • Severe safety threats: Immediate permanent ban and reporting to relevant authorities when legally required.

5. Help & Appeals

If you witness urgent safety concerns or believe your account was suspended in error, contact our safety team:

Safety Email: safety@lowkey.talk

Support: support@lowkey.talk